Aftercare, Warranties & Guarantees from Ward Fencing

Our Warranty Policy

At Ward Fencing, every product supplied comes with clear warranty terms so there is no ambiguity about what is protected, for how long, and under what conditions.

Warranty conditions and exclusions

All product warranties are subject to the following conditions:

  • The product must have been installed in accordance with the manufacturer's specifications and Ward Fencing's agreed methods.​

  • The product must have been used for its intended domestic purpose, fencing, gates or railings on a residential boundary.

  • Routine maintenance guidance provided at handover must have been followed (e.g. keeping the base of ColourFence clear of soil and debris, treating timber at recommended intervals).

The following are not covered by product warranties:

  • Damage caused by storms, high winds, flooding or other extreme weather events.

  • Accidental damage, impact, vandalism or misuse.

  • Damage caused by third parties, neighbouring construction, falling trees or branches.

  • Natural weathering of timber, including colour change, minor surface cracking, and movement – these are inherent properties of wood rather than defects.

  • Painting over ColourFence panels, which voids the manufacturer warranty.​

  • Use of the product outside its intended application (e.g. ColourFence used as a retaining wall).

What our product warranties cover

Our Guarantees Policy

A guarantee is a promise from Ward Fencing about the quality of workmanship and the standard of installation. While product warranties cover the materials, the guarantees policy covers how those materials were installed.

Workmanship guarantee

Every fence, gate and railing installation carried out by Ward Fencing is backed by a workmanship guarantee. This covers defects that are directly attributable to the way the work was carried out, including:​

  • Posts – set to incorrect depths, spacings or alignments.

  • Panels and boards – fitted with inadequate fixings, incorrect orientation or poor alignment.

  • Gates – hung with misaligned hinges, incorrect clearances or faulty latch positioning.

  • Railings – insecure fixing to walls, piers or ground-set posts.

  • General finish – uneven top lines, untidy joins or incomplete installation.

If a genuine workmanship defect is identified within the agreed guarantee period, Ward Fencing will return to inspect and put the issue right at no additional cost.

What the workmanship guarantee does not cover

The workmanship guarantee does not extend to:

  • Damage from storms, accidental impact, misuse or third-party interference.

  • Natural settlement or minor ground movement that may occur after installation, particularly in newly built or heavily clay-based soils.

  • Issues arising from alterations made by the customer or a third party after installation.

  • Normal wear and tear, including gate hinge adjustment that may be needed after extended use.

Your statutory rights

Both the product warranty and workmanship guarantee sit alongside – and do not replace – statutory consumer rights under the Consumer Rights Act 2015. Under UK law, goods must be of satisfactory quality, fit for purpose and as described. The right to reject faulty goods within 30 days, request repair or replacement within 6 months, and seek a partial refund if repairs are unsuccessful all apply regardless of any warranty or guarantee.

How our aftercare works

  1. Handover on completion: Once fencing, gates or railings are installed, the team walks the customer around the boundary, explains what has been done and confirms satisfaction with the result.​

  2. Written details: The customer receives confirmation of products supplied, applicable product warranties, workmanship guarantee terms and specific care recommendations for their installation.

  3. Early-stage checks: If anything beds in unexpectedly within the first weeks – such as minor gate drop, post settlement or panel movement, the customer is asked to get in touch so Ward Fencing can advise or attend where appropriate.

  4. Ongoing support: Customers can contact Ward Fencing months or years after installation for practical advice on maintenance, treatment schedules or minor adjustments.

  5. Repair and upgrade options: Where a full replacement is not necessary, Ward Fencing can often extend the life of existing fencing with targeted repairs, post replacement, new gate furniture or upgraded sections.

Our Aftercare Service

Ward Fencing's relationship with customers does not end when the installation team leaves. The aftercare service is designed to keep boundaries performing well and to give customers a clear point of contact for advice, repairs and ongoing support.

Product-specific aftercare guidance

How should I look after my new fence?

Ward Fencing provides tailored aftercare advice for every installation, but some universal principles help most fences last longer. Keep soil, compost and gravel away from the base of timber panels. Control climbing plants so they do not push panels apart or trap moisture. Do not lean heavy items against the fence. For timber, treat periodically with a quality product suited to the wood type and finish. For ColourFence, a simple hose-down is usually all that is needed to keep it looking clean – no painting, staining or sealing required. For composite, a warm soapy wash removes surface dirt without damaging the boards.

When to talk to us about maintenance or repairs

Customers do not need to wait until a fence fails. If early signs such as loose posts, sagging panels, sticking gates, rusting fixings or corrosion on metalwork are noticed, Ward Fencing can often intervene before more costly damage develops. The fence repairs and maintenance service covers:​

  • Replacement of individual damaged posts, panels, boards or rails without replacing the full run.

  • Gate re-hanging, hinge replacement and latch adjustment.

  • Post stabilisation where movement has occurred due to ground conditions.

  • Upgrading sections from timber to ColourFence, composite or railings as part of a phased boundary improvement.

Contact Ward Fencing with photos and a description of the issue, and the team will advise on the most practical and cost-effective solution.

What if I spot damage after a storm?

High winds and saturated ground can place significant extra loads on any garden boundary. If movement, unusual noises or visible damage are noticed after a storm, take clear photographs and contact Ward Fencing as soon as it is safe to do so. An assessment will determine whether a simple adjustment, a repair visit or a more substantial solution is required, and safety is always prioritised if a section has become unstable. Storm damage is generally not covered by product warranties or workmanship guarantees, but Ward Fencing can provide a clear repair quotation and, where possible, schedule urgent work to restore security quickly.

Aftercare & Guarantees FAQ’s

  • Lifespan depends on the product, exposure and how the boundary is used. ColourFence systems carry a 25-year material warranty and are designed for long-term performance with virtually no maintenance. Well-installed and regularly treated timber can also perform for many years. Realistic expectations are explained before work begins, based on the specific product and site conditions.

  • The workmanship guarantee covers defects directly related to how Ward Fencing installed the fencing, gates or railings – such as incorrectly set posts, poorly aligned gate furniture or insecure fixings. It does not cover damage from storms, accidental impact, misuse or alterations carried out by third parties.

  • Timber fencing benefits from periodic treatment, but the right interval depends on the product, the treatment type and the level of exposure. Water-repellent preservatives may need reapplication every one to two years, while stains and paints can last longer. ColourFence and composite products generally require only occasional cleaning rather than any coating.

  • Ward Fencing can still help by inspecting the issue and advising whether a targeted repair, partial replacement or full replacement is the most sensible option. Clear pricing and a straightforward explanation of the pros and cons are provided so an informed decision can be made.

  • Contact Ward Fencing via the website contact form or by phone, ideally with the original installation date, the property address and photographs of the area of concern. The team will review the information, confirm whether the issue is likely to fall under a product warranty, workmanship guarantee or general aftercare enquiry, and arrange a visit if needed. Customers also retain their full statutory rights under the Consumer Rights Act 2015 throughout.

Get in Touch About Your Fencing

Whether you need advice on looking after an existing fence, want to check what is covered by your guarantee, or are ready to arrange a repair or upgrade, Ward Fencing is here to help.​

  • Aftercare query – Send us your installation date and photos of the issue and we will advise on next steps.

  • Warranty or guarantee claim – Describe the problem and we will confirm whether it is covered and arrange an inspection if needed.

  • New installation or upgrade – Tell us your postcode and what you have in mind, and we will arrange a convenient site visit.

Fill in the form and we will get back to you promptly, or call us directly:

Phone: 01234 949 000 or 07940 566 046

Email: patrick.ward@colourfence.co.uk